Phone Recruitment Associate

Fort Washington, Pennsylvania, United States · Market Research expand job description ↓


The mission of a US Panel and Phone Recruitment Associate is to execute recruitment initiatives for US Market Research projects, ensuring their successful delivery within the provided timelines and specs. The main responsibility of the US Panel and Phone Recruitment Associate is to call and recruit members and non-members of the M3 Global Research panel to participate in Market Research studies.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Recruit M3 Global Research panelists via phone to participate in Qualitative and Quantitative Market Research studies
  • Carry out cold calling to recruit new respondents on allocated Market Research projects
  • Proactively seek and propose alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals and LinkedIn campaigns and text messages
  • Prepare and send the assigned DotMailer marketing campaigns for Market Research recruitment on projects and new panel members engagement
  • Ensure that recruitment tasks assigned are fully executed
  • Report results of recruitment efforts to the line manager in the agreed format
  • Inform the line manager and project manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project
  • Use social media platforms to recruit market research participants, following the process provided by the marketing team
  • Provide feedback and ideas of improvement on processes to the line manager
  • Support panel growth initiatives and execute recruitment solutions which could include (but not exclusively) desk research, calling not yet panel members and LinkedIn search


  • Bachelor’s degree or equivalent work experience preferred.
  • 6 months in call center, customer service and/or Market Research
  • Confident on the phone and with e-mail correspondence
  • Previous call centre and/ or customer service experience preferred
  • Proficient at Excel and other Microsoft Office tools
  • Have a good understanding of the M3 Market Research system
  • Enjoy working with large amounts of data
  • Have a positive and proactive approach to work
  • Problems solving personality
  • Exhibit a high level of attention to detail and accuracy
  • Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding
  • Have a basic understanding and knowledge of the healthcare market research business


A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days
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